Important:

Access Klinik, our online consultation system here, Monday to Friday between 8am and 4pm

Emergency services

You should always call 999 or go to A&E (Accident & Emergency) in an emergency. You can find more helpful advice and information on what to do in an emergency below.

When to go to A&E

You should always go to A&E for serious injuries and life-threatening emergencies. These can include:

  • Loss of consciousness.
  • Fits that aren’t stopping.
  • Chest pain.
  • Breathing difficulties.
  • Severe bleeding.
  • Severe allergic reactions.
  • Severe burns or scalds.
Emergency prescriptions

During surgery opening hours please complete an online consultation request by visiting our Access Klinik page or contact the surgery on 01803 557458.

If the surgery is closed, you can get an emergency supply of a repeat prescription from 111 online (NHS website).

When to call NHS 111

You can call 111 or get help from 111 online (NHS website) if you're not sure what to do and if you think you need medical help right now. You can also call 111 if our surgery is closed (out-of-hours).

You will be directed to the best place to get help, depending on your medical issue.

111 can't issue fit notes or book, change or cancel an appointment. You can do these online on our website.

Outside surgery opening hours

If you need to speak to a doctor or nurse outside of surgery opening hours, then NHS 111 can help. NHS 111 is available 24 hours a day, seven days a week.

Call 111 or visit NHS 111 online (NHS website)