Tel: 01803 557458
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You must allow 72 hours for the surgery to safely prepare your repeat prescription.
Avoid Delays - If you are requesting a medication that is not on your regular list, or a medication that you have not had for some time, or you are requesting a medication early, please give a reason for your request.
For temporary pharmacy opening hours during COVID-19 please click here.
Day you order your prescription
Day prescription will be at the pharmacy
Please note the above does not include the time it takes for your pharmacy to get your items ready. All pharmacies vary in the time they take to dispense your medication. You will need to check this with your nominated pharmacy.
If you wish to change your nominated pharmacy then please contact the surgery prescription query line (option 4) between the hours of 10am-12pm and 2-4pm Monday to Friday. Alternatively you can do this on the NHS App once registered.
Please be aware we have had reports from a number of patients that they are experiencing significant delays in receiving their medications when signed up with online pharmacies e.g. Pharmacy 2U & Well.co.uk. We have been informed that Well.co.uk currently has a 14 day turnaround from when they receive your prescription to sending it to you in the post. Please do not sign up to online pharmacies unless you are prepared for significant delays in receiving your medication, as we are unable to get the prescription returned once it has been sent to them.
The preferred ways of ordering are as follows (in order of most preferred):
Please also note we are unable to accept prescription requests from third parties, which includes pharmacies. If you order your medications via a pharmacy App or website then we will not be able to accept this.
If you need more than 13 prescribed medicines in a year, you will save money with this.
A single prescription is £9.15, a 3 month prepayment is £29.65 and a 12 month prepayment is £105.90.
Click on Prescription Prepayment Application and follow the application process at the bottom of the page.
Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns, even if you qualify for free prescriptions.
Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.
Click here for more information including the conditions this applies to
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.